Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. All orders are delivered within 10-20 business days. You will receive another notification when your order has shipped.
Domestic Shipping Rates And Estimates
We offer free shipping to customers in the United States.
International Shipping
At the moment, we only ship to the United States.
How Do I Check The Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@catsofmeowyork.org with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery. If the item is unused and in its original condition, we will refund the full order amount for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@catsofmeowyork.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information, please refer to our refund policy page.
If you have any further questions, please don't hesitate to contact us at info@catsofmeowyork.org.